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For example check out this thank you email from A thank you email is a great example of excellent customer service. The best thing about email is that it provides all the information a customer needs after making a purchase including how long it will take to get where to track progress and how to contact them if needed. The most important thing is that they offer an attractive referral program where both the referrer and the referred can get coupons. Provide pre-installation services Pre-installation services include any service that helps your customers install or assemble your products. Depending on your product this may be an installation manual or a technical sheet. Almost all companies offer pre-installation for free. One example is buying furniture from stores like IKEA.

The product comes with a booklet outlining each piece as it should be presented and then instructing you on how to assemble it. Some items are more complex or require technical expertise to install or assemble. In this case the company can demonstrate Email Marketing List how to install the product for example in a link to the demo video  on to help customers get started. In the example below they break down the workspace setup into five small steps. Pressing play on the video above will set up the third party. Please read our policy for more information. Pre-installed services solve a major pain point in the customer journey: how to use the product they purchase.




You can avoid frustration by providing them with everything they need to use your product and providing an excellent customer service hotline if something goes wrong. Having excellent customer service Customer service is a direct link between your customers and your business helps retain customers and removes frustration from their journey. This can include any type of help desk or call center support that customers can access when they have questions. This can also be supplemented by online customer support. The most common form of online support is the designation of an email address for customer inquiries. However live online support either through chat forums and or social media channels is becoming popular. For example, helpful automated chatbots can help customers navigate to relevant information or connect them with a customer service representative.